Test Your Patients—Not Their Patience

Recently, I tried to reach a doctor who I have great respect and admiration. I had sent him an email previously and 3 weeks later, had not heard back from him. He’s a busy man and I appreciate that fact, but he gave me his card and asked me to call him about working together on a project.

Not knowing if the good doctor had received my email, I just wanted to confirm receipt of the email, so I proceeded to call for confirmation. I was not ready for the frustration to come.

While on the phone with this doctor’s office, I was offered a laundry list of options to pick from. I spoke with a young lady in her 20’s who insisted on getting my name and birthday even after I explained that I just needed to confirm that the doctor received my email and was not a patient. Three times she transferred me to a voicemail box that hadn’t been set up.

My last attempt to make contact, I got lucky and a man answered who did not pass me off to a non-working voicemail and he told me that the doctor I was seeking was out of town. He couldn’t tell me if my email from 3 weeks earlier had made it or not. So, all my time was an act to test my patience, and it did.

I can only hope his patients don’t face the same frustration as I experienced as a non-patient.

About Karl Robb

Karl Robb has had Parkinson’s disease (PD) for over twenty-five years. Karl believes he has had PD since he was seventeen years old and was diagnosed at the age of twenty-three. Now fifty, he is a Parkinson advocate, entrepreneur, inventor, writer, blogger, photographer, Reiki Master, and speaker on PD issues. Karl is the author of the book, A Soft Voice in a Noisy World: A Guide to Dealing and Healing with Parkinson’s Disease. He has been chosen as a blogger partner for the 4th World Parkinson Congress being held this September in Portland, Oregon. He has a bachelor’s degree in English from the University of North Carolina at Chapel Hill. His writing has been featured in The New York Post and he has appeared on BBC radio, the CBS Saturday Evening News, Japanese television, as well as several local Washington, D.C., television stations. Karl is a former board member and a Virginia assistant state director of the Parkinson’s Action Network and a board member of the Parkinson Voice Project. You may reach Karl via email at asoftvoice@gmail.com, visit his blog at www.asoftvoice.com, on Facebook, or contact him via Twitter @asoftvoicepd.

Posted on July 16, 2012, in Education & Support, Health, Parkinson's Disease, Philosophy and tagged , , , , , , , , , , , , , , , , , , , , . Bookmark the permalink. Leave a comment.

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